Posts by


Robert M Keay

Author : robert-m-keay Date : Nov 13, 2018 Category : Uncategorized Comment : 0

In the highly competitive world of business, customer happiness should always be one of your main priorities. You know those tired old clichés of ‘the customer is always right’ and ‘the customer is king’ and while they may make.

Read More
Author : robert-m-keay Date : Nov 13, 2018 Category : Uncategorized Comment : 0

Excellent customer service plays a crucial role in the success of your business. It provides reliable customer service feedback, consolidated support requests, real-time reports, excellent dashboards, smooth workflow automation, useful knowledge base for the workforce, and a whole lot.

Read More
Author : robert-m-keay Date : Nov 06, 2018 Category : Uncategorized Comment : 0

Traditionally, businesses were only concerned with issues such as product development, maximizing profit in an efficient way and so on. But today, employee happiness has increasingly become an important trait in a thriving business. According to a study published.

Read More
Author : robert-m-keay Date : Nov 06, 2018 Category : Uncategorized Comment : 0

Running a business is tough. Anybody that ever tells you otherwise is either the luckiest person in the world, or they’re simply in denial. You’ve no doubt heard the expression ‘the customer is always right’ but have you stopped.

Read More
Author : robert-m-keay Date : Oct 28, 2018 Category : Uncategorized Comment : 0

Mystery shopping can be a great way to try new things, get free meals, and even make some money on the side. However, it can also be a very educational experience. Becoming a mystery shopper can really teach you.

Read More
Author : robert-m-keay Date : Oct 28, 2018 Category : Uncategorized Comment : 0

A great customer experience can help set your company apart from all of your competitors. But it isn’t always easy to know what your customers are looking for or how to cater to them specifically. Fortunately, you can use.

Read More
Author : robert-m-keay Date : Oct 09, 2018 Category : Uncategorized Comment : 0

An efficient team of call center agents plays a great role in the growth of your organization. if your call center agents know how to communicate and deal with you customers, the chances of gaining new customers and retaining.

Read More
Author : robert-m-keay Date : Oct 09, 2018 Category : Uncategorized Comment : 0

Mystery shopping is an effective method for businesses to get insights and information about customer experience, something they would never usually have access to. Many customers willingly voice about their dissatisfaction with a product/service. However, the vast majority of.

Read More
Author : robert-m-keay Date : Oct 01, 2018 Category : Uncategorized Comment : 0

National Customer Service Week 2018 is fast approaching and all the organizations in Dubai and organizations worldwide are prepping for it. Held between Oct. 1 and 5, the week is set aside yearly to raise awareness for customer service.

Read More
Author : robert-m-keay Date : Sep 23, 2018 Category : Uncategorized Comment : 0

There are many things that take place between the time a customer becomes aware of a product and the time they buy it. In some cases, they don’t even buy it at all. Every customer’s journey with a company.

Read More

© 2016. KnowledgeTRAK. All Rights Reserved.