Posts by


Robert M Keay

Author : robert-m-keay Date : Oct 09, 2018 Category : Uncategorized Comment : 0

An efficient team of call center agents plays a great role in the growth of your organization. if your call center agents know how to communicate and deal with you customers, the chances of gaining new customers and retaining.

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Author : robert-m-keay Date : Oct 09, 2018 Category : Uncategorized Comment : 0

Mystery shopping is an effective method for businesses to get insights and information about customer experience, something they would never usually have access to. Many customers willingly voice about their dissatisfaction with a product/service. However, the vast majority of.

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Author : robert-m-keay Date : Oct 01, 2018 Category : Uncategorized Comment : 0

National Customer Service Week 2018 is fast approaching and all the organizations in Dubai and organizations worldwide are prepping for it. Held between Oct. 1 and 5, the week is set aside yearly to raise awareness for customer service.

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Author : robert-m-keay Date : Sep 23, 2018 Category : Uncategorized Comment : 0

There are many things that take place between the time a customer becomes aware of a product and the time they buy it. In some cases, they don’t even buy it at all. Every customer’s journey with a company.

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Author : robert-m-keay Date : Sep 23, 2018 Category : Uncategorized Comment : 0

No company can survive without its customers, which is why it’s so important to keep them satisfied. However, you can’t just trust your gut when it comes to customer satisfaction – you must have an ability to quantifiably measure.

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Author : robert-m-keay Date : Sep 17, 2018 Category : Uncategorized Comment : 0

Commonly known as compact visualization of an end-to-end customer experience, customer journey maps empower businesses to make value-driven decisions. They help stakeholders deepen their understanding of customer’s behaviors, feelings, and thoughts throughout their journey. However, building customer journey maps.

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Author : robert-m-keay Date : Sep 17, 2018 Category : Uncategorized Comment : 0

Success in business is often heavily correlated to the satisfaction of its customers. This is why it is so important to place emphasis on customer satisfaction and on improving the experience of every customer. Companies should always be looking.

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Author : robert-m-keay Date : Sep 09, 2018 Category : Uncategorized Comment : 0

You’re good at customer service when you still project a professional and friendly tone even when you are tired or grumpy. Even if you are not working in customer service, improving your people skills is still a good idea..

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Author : robert-m-keay Date : Sep 09, 2018 Category : Uncategorized Comment : 0

If you want to succeed, you need to know the importance of customer service. Customer retention is cheaper than customer acquisition. Attracting new customers is five times more expensive than retaining existing customers. It’s costly to locate new customers,.

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Author : robert-m-keay Date : Aug 28, 2018 Category : Uncategorized Comment : 0

Customers will leave you if you have poor customer service. If you want to retain your existing customers and attract new ones, you should learn the do’s and don’ts of excellent customer service. Be Honest at All Times Broken.

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