Features


THE FIRST OF ITS KIND VOICE OF CUSTOMER MEASUREMENT SOLUTION

Reporting


Analytics


Self-Service


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Journey Map Integration


Multiple reporting options cater to different business requirements.

Reporting through application and through dedicated web-interface. Works on any phone, tablet and browser. Responses are uploaded automatically and can be viewed immediately in real time. Fully customisable user access rights. Can be converted and extracted in multiple formats.

Ability to highlight performance trends and create follow up actions.

Identify business key drivers and threats. Customised dashboards, individual tailored access rights and mobile friendly analytics portal.

Create your own branded mystery shopping assignments or surveys.

Utilise our base of mystery shoppers to run assignments. Same top of the range reporting and analytics capabilities, full security and data encryption and a large pool of mystery shoppers across UAE and the GCC.

Integrate seamlessly with Mapovate, the world's first Journey Mapping

Software with Dynamic Real-time Voice of Customer Analytics. Define journeys of different customer profiles and monitor multi-channel touchpoint performance directly on your journey maps

Resources


Scheduling


Support


Location-Based Services


Complete access to 12,000 mystery shoppers and researchers in the GCC.

Strong presence in the GCC for the past 11 years with experience in measuring and assessing major international brands and government entities. Access mystery shopper demographics and assign projects based on business needs.

Easy-to-use and to set up, fully customisable assignment dashboards.

Ability for a client to create their own assignments and online surveys (self-service mode). Effective management of shoppers’ availability, shopper location verification through GPS and the ability to create complex assignments. Any type of question uploading and unlimited user access.

Dedicated technical and customer support for all user types.

(end user, allocated researchers, mystery shoppers and clients) through multiple interaction channels: Phone support, Email support, Chat support and based on case scenario physical face to face support. Technical training on all features and services.

Real-time GPS tracking. Real-time check-in and check-out.

Works on any device and any operating system. Geo-location capabilities for verification ensuring the validity and quality of the field work processed. A user friendly mobile app interface that highlights all the location- based services and ensures complete awareness and alignment for the user.

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Seamless integration with Mapovate, the world’s first journey mapping software with dynamic, real time Voice of Customer analytics.

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Consequences of a poor customer experience


89 %

stopped doing business with a company after experiencing poor customer service.

70 %

of buying experiences are based on how the customer feels they are being treated.

55 %

of consumers would pay more for a better customer experience.

Latest News


  • The 2016 Success Formula: Define The Customer Experience From The Get Go

    Customer care is a make-or-break for most start-ups, particularly those in the goods and services sectors. Far too often start-ups believe the customer experience is something confined to the big boys and something the small guy can pay attention to much later when a certain level of success has.

    admin / Feb 02, 2016.
  • Customer Service In an Economic Downturn

    There is an old saying that “When the Going Gets Tough the Tough Get Going” and experience has shown that the most successful organisations and individuals are those that recognise the risks and react most quickly to the changes in the environment. Those that hold off and hope for.

    admin / Feb 02, 2016.

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