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Robert M Keay

Author : robert-m-keay Date : Sep 23, 2018 Category : Uncategorized Comment : 0

No company can survive without its customers, which is why it’s so important to keep them satisfied. However, you can’t just trust your gut when it comes to customer satisfaction – you must have an ability to quantifiably measure.

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Author : robert-m-keay Date : Sep 17, 2018 Category : Uncategorized Comment : 0

Commonly known as compact visualization of an end-to-end customer experience, customer journey maps empower businesses to make value-driven decisions. They help stakeholders deepen their understanding of customer’s behaviors, feelings, and thoughts throughout their journey. However, building customer journey maps.

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Author : robert-m-keay Date : Sep 17, 2018 Category : Uncategorized Comment : 0

Success in business is often heavily correlated to the satisfaction of its customers. This is why it is so important to place emphasis on customer satisfaction and on improving the experience of every customer. Companies should always be looking.

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Author : robert-m-keay Date : Sep 09, 2018 Category : Uncategorized Comment : 0

You’re good at customer service when you still project a professional and friendly tone even when you are tired or grumpy. Even if you are not working in customer service, improving your people skills is still a good idea..

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Author : robert-m-keay Date : Sep 09, 2018 Category : Uncategorized Comment : 0

If you want to succeed, you need to know the importance of customer service. Customer retention is cheaper than customer acquisition. Attracting new customers is five times more expensive than retaining existing customers. It’s costly to locate new customers,.

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Author : robert-m-keay Date : Aug 28, 2018 Category : Uncategorized Comment : 0

Customers will leave you if you have poor customer service. If you want to retain your existing customers and attract new ones, you should learn the do’s and don’ts of excellent customer service. Be Honest at All Times Broken.

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Author : robert-m-keay Date : Aug 28, 2018 Category : Uncategorized Comment : 0

Customer service can make or break your company. Poor customer service will never help you get new customers. When you combine a high-quality service or product with excellent customer service, you will have loyal customers and more sales. To.

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Author : robert-m-keay Date : Aug 14, 2018 Category : Uncategorized Comment : 0

Improving customer experience has resulted in improved sales and profit margins for companies all around the world. In this article, you will learn some of the tools and strategies you should employ to improve customer experience with your brand..

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Author : robert-m-keay Date : Aug 14, 2018 Category : Uncategorized Comment : 0

It is important that your customer service agents are able to communicate effectively with customers who are experiencing a problem or have a question. In this article, you will learn 7 must-follow rules that will help your customer service.

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Author : robert-m-keay Date : Aug 06, 2018 Category : Uncategorized Comment : 0

The way a customer experiences your company is important to your brand’s success, so it is important that you take the time to develop your customer experience strategy to please as many customers as possible. Here are seven ways.

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